Privacy Policy
Last updated: April 13, 2026
1. Introduction
Exx‑tended Hands Private Home Care Services (“we,” “us,” or “our”) is committed to protecting the privacy and dignity of our clients, families, and website visitors. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or request in‑home care services.
By using our website or engaging our services, you agree to the terms of this Privacy Policy.
2. What information we collect
We may collect the following types of information:
- Personal identification information:
- Name, address, phone number, email address, and emergency contact details of clients and family members.
- Care‑related information (non‑medical):
- Age, daily routines, mobility level, preferences, and supervision needs, primarily to plan and provide in‑home care services.
- Online contact and usage data:
- Name, email, phone number, and message contents when you use our contact form, email, or phone number.
- Basic website usage information (such as pages visited and referral source) collected through your browser or third‑party tools, if any.
3. How we use your information
We use your information for the following purposes:
- To provide, coordinate, and schedule in‑home care services, including personal care, companion care, respite care, and related support.
- To contact you regarding service inquiries, scheduling, billing, and care updates.
- To improve our services, website content, and communication with clients and families.
- To comply with applicable laws, regulations, and professional standards.
We do not sell or rent your personal information to third parties for marketing purposes.
4. Sharing your information
We may share your information only in the following situations:
- With caregivers, staff, and management involved in delivering your care, strictly on a need‑to‑know basis.
- With third‑party service providers (such as billing or scheduling platforms or website hosts) only to the extent necessary to perform their services, subject to confidentiality obligations.
- With emergency contacts or family members when you have explicitly authorized such sharing or when necessary for your safety or care.
- If required by law, court order, or to protect the rights, property, or safety of Exx‑tended Hands Private Home Care Services, our clients, staff, or others.
We do not share your sensitive care‑related information with unrelated marketing or advertising partners.
5. Cookies and website technologies
Our website may use small text files called “cookies” to help us remember your preferences and improve site performance. These cookies do not typically contain personally identifiable information, but may be linked to your browser or device.
You may adjust your browser settings to block or delete cookies, though this may affect some website features.
6. Data security and retention
We take reasonable measures to protect your personal information from unauthorized access, use, loss, or disclosure. These measures include:
- Limiting access to client information only to authorized staff and caregivers.
- Storing information in secure physical and electronic systems, where applicable.
- Using passwords, access controls, and other safeguards on electronic records.
Personal information is retained only as long as necessary to provide services, comply with legal requirements, or protect our rights. After this period, we securely delete or anonymize your data.
7. Your privacy rights
Depending on your location and applicable law, you may have the right to:
- Access or request a copy of the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your information, where legally permissible.
- Opt out of non‑essential communications (such as marketing emails, if used).
If you wish to exercise any of these rights, or if you have questions about this Privacy Policy, please contact us using the information below.
8. Children’s privacy
Our services are not directed to children under the age of 18. We do not intentionally collect or maintain information from minors. If we become aware that information has been collected from a child, we will take steps to remove it.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date. We encourage you to review this policy periodically so you are aware of how we protect your information.
10. Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Exx tended Hands Private Home Care Services
Phone: (216) 659 0661
Email: Exxtendedhands@gmail.com
Website: www.ExxtendedhandsPHCS.com